1. Introduction
Welcome to Fiddler’s Roofing (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of any personal information you provide when you use our website. This Privacy Policy outlines how we collect, use, and protect your information.
2. Information We Collect
We collect information when you interact with us, including:
Personal Information: Such as your name, email address, phone number, and any other information you provide when booking appointments, filling out forms, or contacting us.
Payment Information: If you make a purchase or book a service through our website, we collect your payment details to process your transaction.
Usage Information: We may collect information about your usage of our website, including your IP address, browser type, and pages visited.
3. How We Use Your Information
We use your information for the following purposes:
To provide our services, process payments, and manage bookings.
To communicate with you regarding appointments, promotions, or updates to our services.
To personalize your experience on our website.
To improve our website and services based on user behavior and feedback.
To comply with legal requirements and enforce our terms of service.
4. SMS Communications Terms of Service
Consent for SMS Communication
By opting in to SMS communications, you agree to receive text messages from Fiddler’s Roofing. Information obtained through the SMS consent process will not be shared with third parties.
Types of SMS Communications
You may receive SMS messages related to:
- Customers and Guests: Updates about your orders, deliveries, promotions, or other relevant information.
- Job Applicants: Notifications regarding your application status, onboarding materials, or other employment-related updates.
Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out of SMS communications anytime by replying with the word “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy or Terms of Service.
5. Sharing Your Information
We do not sell or share your personal information with third parties, except:
With service providers that assist in operating our business (e.g., payment processors, scheduling software) who agree to protect your data.
When law requires protecting our rights, privacy, safety, or property. Phone numbers and SMS consent will never be shared with third parties or affiliates under any circumstances
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies help us analyze site traffic, understand user behavior, and remember your preferences. You can manage or disable cookies through your browser settings, which may affect your experience on our site.
7. Data Security
We take data security seriously and use industry-standard measures to protect your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
8. Your Rights
Depending on your location, you may have rights related to your personal information, such as the right to access, correct, or delete your data. If you wish to exercise these rights, please get in touch with us at [email protected].
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Email: [email protected]
Phone: (407) 366-2300
